Guapp Help Centre

Where is my order?

After you place an order, we work with the restaurant to get it ready for delivery. Once they receive your online order, they will start preparing your food as quickly as possible. Sometimes heavy traffic or unexpectedly high demand may cause delays to your order. Please bear with us as we do our best to get your food to you as soon as we can. Please contact us if you need further assistance.

I have a voucher code. How can I use it?

If you have a voucher code, you can redeem it after adding items to your basket at checkout. Only one voucher can be used per order. If your voucher code does not work, please contact us and we will be happy to assist you.

Ordering

How to order online at Guapp?

  1. Enter your location

  2. Choose a restaurant and pick your items and Checkout 

  3. Don’t forget to indicate your delivery address, payment method and your phone number. 

How long till I get my order?

Delivery times vary from restaurant to restaurant. After placing an order, a more precise delivery time is communicated to you by SMS.

What are the delivery costs?

The cost of delivery will vary from restaurant to r restaurant. You can easily check the delivery cost for each restaurant in the app.

How can I pay for my order?

All our restaurants accept cash on delivery. And to top it off, we have various online payment methods available for you to pay for your meals.

 

  1. Cash on Delivery

  2. Credit/Debit Card

  3. PayPal
     

What is Guapp?

Guapp is your online food buddy. As your reliable food partner, we provide you with the widest range of restaurants, to satisfy your cravings any time of day. We are also a value for money and convenient way to order food without having to get up from your office or home.

What are your opening hours?

Guapp does not close. You can order from us 24 hours a day, 7 days per week.

 

My Account

 

How do I change my password?

You can change your password by clicking on the "Forget Password" tab and typing in your email address, and you will be sent a temporary password to your email.

 

 

How can I create a Guapp account?

First, simply fill out the fields in the ‘Create an account’ section and click the ‘Register’ button. You can also create an account directly after placing an order.

 

RESTAURANTS OWNERS?

 

If you own a restaurant or food stall, you can be listed on Guapp today. Don’t miss out!

Partner with us

 

For existing partners, message us your inquiries at support@theguapp.com

 

 

PRESS?

 

For more information about brand partnerships, feature write-ups or if you need images, logos or interviews, please email us at

Support@theguapp.com